30years of honest
appliance repair

“We have relied on Russ for about 15 years whenever we need help with our washer, dryer and dishwasher. He’s fixed problems big and small and got us a new dishwasher during Covid when everything was shut down.”

“Honest, professional service — no unnecessary repairs. My washer and dryer were running unbalanced, and he quickly checked and resolved the issue. What stood out most was the honesty: he explained that nothing was really wrong and simply adjusted the machines, without trying to sell unnecessary parts or repairs. Professional, competent, courteous, and right on time.”

“I have been using Russ for several years, he’s great! Fast, friendly, knowledgable, and always educates me about how to prevent problems in the future. He’s an honest guy who tells it like it is and gives a fair price for the work he does.”

“Today was the third time Russ has saved the day. He fixed a leak on the inside of my Bosch 500 washing machine within minutes. I told him where the leak was coming from and he immediately knew from past experience where to look, how to resolve the issue and keep it from coming back. Russ is knowledgeable, kind and a pleasure to have in your home.”

“I am rarely at a loss for words. But I cannot praise Russell from Appliances R Russ enough. His prompt and professional response is uncommon these days. Our built-in Tappan wall oven is over 40 years old, and was not turning on. We called, he came promptly and we are cooking again.”

“Their skilled service people do excellent work and they guarantee their work. They are always reliable, arrive on time and work efficiently and neatly. Rates are always reasonable and fair. I have used them for 10+ years and they are the only appliance repair firm I now call.”

“Russ has repaired a number of appliances for me over the years. He has always been responsive, resourceful, efficient and reliable. He is very pleasant to work with and is my first choice when repairs are needed.”

“Russ is an honest pro! He genuinely gets excited about fixing and maintaining appliances. He’s been fixing our family’s appliances for years, and we’ve used his services at least 5 times.”

“Russ is very knowledgeable and tried his best to have my oven control boards repaired. He went the extra mile to send the control boards to a center for electronics repair. The parts were unavailable — my ovens are 25 years old — and I felt Russ was (almost!) as disappointed as me. It’s difficult to find a repair person with the knowledge, the skill, and the positive attitude that Russ has.”

“Russ was super responsive and actually came 5 days earlier than we talked about just because he was close by. Plus, he fixed my washer in minutes because he had done a little “detective work” beforehand based on a couple of pictures I sent him. He's a good one!”

“My oven broke and I did not want to call anyone due to the virus. I spoke with Russ before he came and he said he would have a mask and gloves on. He went right into the kitchen, fixed my stove and within 10 minutes he was gone. His work was neat and clean and he was a pleasure to deal with on the phone and in person.”

“Fantastic service. Was quick, immediately diagnosed the problem and solved it with limited information. Knowledgeable, polite, and friendly. Highly recommend.”

“This guy is great! I have never had such an easy experience with a service provider before. He came on time and identified the problem right away. He quoted me a fair price before he began work and promised me a year's guarantee. Honest, straightforward, pleasant and no-nonsense. He truly lives up to his reputation — for no fuss, call Russ.”

“Really minor problem — the dryer had a second filter I never knew about. Russ washed out the filter, showed me how to change it, and suggested how often I should check it. A gentleman, and a real find.”

“Russ and his assistant arrived on time and went straight to work. He diagnosed the problem right away and had the replacement part in his truck. The entire visit was completed in about 20 minutes. He gave me a “neighbor discount” — we only live a few blocks apart.”

“We thought it was the timer because it was not draining right. He said someone was forcing the timer or dial, and that they were messing it up.”

“The owner Russel does all the work himself and he’s fixed my Bosch washer/dryer several times over many years.”

“Russ was great, easy to schedule, on time, quickly diagnosed and fixed the problem and explained what he was doing. Would use again.”

“I had a terrific experience with Appliance R Russ. Experienced professional and very knowledgeable tech. Russ was so easy to work with. You can tell talking to him first on the phone he really wants to help his customers.”

“Talk about being dedicated to making something work!! Russ came three times with different parts and solutions to fix my oven and was extremely professional and fair.”

“Excellent service from Russ of Appliances “R” Russ Service Company. Very professional, diagnosed the issue quickly, and fixed it on the spot.”

“Absolutely loved the experience! From the moment I called, everything was on point. Amazing character, great service, and such a welcoming experience from start to finish. You can really tell they care about what they do.”

“Russ was amazing. Called me instantly and set up a two hour window which he was prompt for. He troubleshot the issue with my dryer and fixed it without an issue. Very honest and reliable guy.”

“My d/w didn’t work well, Russ detected the issue before he arrived, ordered the correct part & changed it efficiently & quickly. He made an effort to come early since I had to go out, was super nice & left no mess.”

“We had another service provider out who was unable to fix our dishwasher and then had Appliances R Russ and they were fantastic. They diagnosed the issue, ordered parts and came back to fix it exactly as promised.”

“Russ knew exactly what to do to repair my Bosch dryer. He came prepared with the new part, installed it quickly and then tested out the machine. He is extremely talented, pleasant and efficient. The dryer works like new. He even took the time to show me how to keep the machine working properly.”

“Russ came right on time and within minutes he diagnosed my issues. He came to fix my dishwasher and clothes dryer. Great that he fixes more than one type of appliance — saved a lot by only needing one service call.”

“We have used Appliances R Russ on two appliances — a Wolf stove and a Bosch dishwasher. In both cases the service was impeccable and Russ is very knowledgeable on the jobs at hand. He is honest, very easy to talk to and we trust him to service these high-end appliances.”

“Russ turned up promptly, explained the problem, fixed it with extreme professionalism and told me how to avoid this in the future. Thank you Russ, everything is working great.”

“If only all repair experiences were as wonderful as this. I was unable to open my wall oven after it locked shut for the self-cleaning cycle. Russ responded immediately, came to my house and within an hour diagnosed the problem, fixed everything mechanical and electronic, and my oven is as good as new.”

“We found Russ on BlueStar's website as a recommended repair shop and were super happy with the entire experience. Easy to book, on time, charged a reasonable price, fixed our oven and on top of everything was a nice guy. As he was leaving, he made a quick adjustment on our dishwasher that solved an issue we'd been having for months.”

“This was my first time using them and I couldn’t be happier that I did! Very professional and knowledgeable and very fair prices. The part came in much sooner than expected and my front-loader ASKO washing machine is now running like new!”

“One of the best appliance repair experiences I've ever had. Called to fix our Asko washer/dryer, which is a rare brand. They not only knew of it but showed expertise where other repair places lacked. Felt like they cared about our needs and made sure they left us with our family's washer/dryer working like new.”

“Russ has fixed our Asko washing machine and our Bosch dishwasher. He is prompt, knows what he's doing, does it fast with no mess, and charges a fair price. What more can you ask? Calling Russ every time!”

“Russ showed up promptly for the scheduled appointment. After a few minutes Russ diagnosed the problem and replaced my igniter. Russ also gave me a one year parts and labor warranty.”

“Russ diagnosed the problem, discussed the pros and cons of repairing vs. replacing a 22-year-old machine, and cautioned against the expense of repairing. Extremely helpful and knowledgeable. A big contrast with my very bad experiences with other appliance repair people.”

“If I could give him an A+ I would. He checked the entire oven. He did not want to make a repair and charge me if there were other problems he could not fix. Very pleasant and professional.”

“My dishwasher was leaking...Called Russ, He came, looked over my dishwasher, determined what the cause was. Part was ordered, dishwasher was fixed in 1 week. Fantastic service, would definitely hire again should another great appliance fail on me!”

“Russ is the kind of guy that puts you immediately at ease. He found the drain line overflowing, then made sure the machine wasn’t having any other issues. I have found my go-to guy for any further appliance needs.”

“Russ was very professional and personable. Most importantly he very clearly stated what the issue was and fixed it. That's the sign of somebody who is willing to help you and isn't just looking to make a quick buck.”

“He and his assistant were polite, professional and cordial — even at the end of what had been a very long day. They handled the repair quickly and perfectly, cleaned up their workspace, and made sure everything was in working order before they left. The price was more than fair. Russ is a true professional.”

“Russ ordered a new thermostat part and as soon as it came in, gave me a call to schedule an appointment. He came on time, even in this snowy weather, and provided me with excellent and courteous service. He even gave me some pointers on my appliance I was unaware of.”

“Russ was excellent. Very, very knowledgeable about high-end stoves. Thermador doesn't even make this model anymore, but he knew exactly what part to get and how to install it. Moreover, instead of buying the part and marking it up, he told us where to buy it ourselves.”

“I have to say it was the first time in NYC dealing with “professionals” working on my apartment that I felt I have paid a fair price for a job well done. Communication was great, he was punctual, very professional.”

“I compared three shops and Appliances R Russ were the least expensive and the fairest. Russ found what I dropped in the Asko washer in about 20 minutes without taking the whole machine apart, charged exactly what he quoted, and gave me a tutorial on how to care for it. It restored my faith in repairmen. 100% I will be calling Appliances R Russ for all of our appliances.”

“Russ is that Mr. Fixit. He knows what he is doing — he has been doing it a long time. He is extremely personable, polite, punctual and efficient in making repairs. He is also respectful of the things in your home. Above all, he delivered what he promised. Very happy customer and I would use him again in a heartbeat.”

“He was so sweet and amusing about the whole thing that I didn't really mind the stupidity of my mistake. This is a real person, and I'll definitely call him next time.”

“Russ showed up on time and quickly went to work. He cleaned and then gave me advice on how to maintain the gas burners. He also spent a fair amount of time diagnosing the source of the leak for our Bosch dishwasher. Russ was efficient, professional and very nice. He solved our problems, and never once mentioned buying a new appliance.”

“Very well. What's more, Russ taught me how to avoid similar problems in the future.”

“The repairman called me and asked what troubles I was having with my dryer. He knew exactly what was wrong, and he even had the correct replacement part with him when he came. He repaired my dryer while we had a friendly and pleasant conversation. I cannot recommend them highly enough.”

“The motor was bad and needed replacing. He cleaned out the entire dryer, which was not necessary, but took the time to do it. He also taught us how to properly care for our dryer. He had the part with him, ready to fix immediately.”

“Russ diagnosed the problem as one that could be fixed with a more expensive parts replacement or a less expensive repair, and recommended the repair. It's been four months since, and everything is fine. His fees seemed quite reasonable to us.”

“Could have been an expensive repair, but Russ found a blockage caused by a piece of porcelain from a chipped cup, tested the drain pump, and was good to go. Responsive, accurate, and honest.”

“Russ is a top-notch professional. In describing the problem with the oven over the phone, he pretty much knew what was up before he arrived.”